Posts Tagged ‘ twitter

Do You Have a Social Media Policy?

Any good social media plan starts with strategizing potential reach, branding voice and user goals on Facebook, Twitter and Google+, right?  But does your team have a social media policy?

In the States, the FTC implemented a Social Media Policy to thwart unsavoury attempts by some companies that chose to not be transparent in their social strategies (I tried to find a similar policy from the CRTC in Canada, but no luck – let me know if one exists). Working with your legal team, creating a Social Media Policy for your company could prevent a lot of issues down the road.

WOMMA, the Word-of-Mouth Marketing Association  was featured in the latest issue of Chief Content Officer and its article interviewing Gary Spangler, marketing manager at Dupont. Spangler advises people to start any social media campaign with WOMMA as they offer essential elements to build an effective policy. Here is a screengrab from an article with some good tips (and be sure to click on the image to read more from the Chief Content Officer magazine – it’s a good read):

WOMMA Social Media Policy, Chief Content Officer Magazine, July 2011

Click on the image to read Chief Content Officer magazine, July 2011


How to Correct Social Media Errors

This is a great article from PBS’s MediaShift on how to correct mistakes on social media.

MediaShift . How to Correct Social Media Errors | PBS.

Quick overview:

- Neither Facebook or Twitter offer a suggestion on how correct a poorly written post. Pundits suggest these services, or a third party app, need to create a functionality that lets users correct errors and notify anyone who retweeted the erroneous message (great idea for budding API developers!)

- Google+ allows users to edit posts and lists the date and time of the change.

Made a mistake? Best practices include:

- capture the error with a screengrab

- acknowledge the mistake and reference the error

- send tweets and messages to let those who shared or retweeted the error

If your social media mistake is offensive to some readers, and/or potential brand damaging, read this about Kenneth Cole’s rebound, and this, about Bing’s approach.

 


Monsters, bigger pictures and short-form video

It’s time for some links to help pass the day as you wait for the weekend to begin. Remember: when you’re reviewing this stuff, you’re still working because it’s all in the name of research.

Create a monster with Spore. This is the precursor to an EA game that’s expected to arrive shortly. The “create a spore” has been out for a while, but geez it’s fun and impressive. My monster’s name is Not-Lianimal and I’ve watched her dance, ask scared and even bite (bad monster).

Have a Flickr account? Now you can see your images full-screen without losing any resolution thanks to new site: BlowUp

And now there’s a Twitter for those who don’t write well. 12 Second TV records, well, 12 second videos. This might be a good way to practice your pitches. If you can’t encompass your idea in 12 seconds, you’re out! As the site says: “Why 12seconds?  Because anything longer is boring.” 

The service is still in private alpha, so you’ll need an invite to join for now. The creators have listed ways to get in on the alpha test.